Business Perspective of Information Systems

 

Business perspective

·       Mentions benefits/needs

·       Enterprise resource planning (ERP): Enterprise Resource Planning (ERP) is a type of software that integrates different functions of an organization into a single system. The purpose of ERP is to streamline and automate business processes, such as financials, human resources, procurement, supply chain management, and customer relationship management. The goal of ERP is to provide a single source of truth for an organization's data and to improve decision-making by giving executives and managers real-time access to accurate information.

·       Supply Chain Management (SCM): Supply Chain Management (SCM) is the coordination and management of activities involved in the production and delivery of products and services to customers. It involves managing the flow of materials, information, and financial capital from suppliers, through the organization, and out to customers. SCM encompasses a wide range of activities, including procurement, production planning, inventory management, transportation, warehousing, and customer service. The goal of SCM is to optimize the flow of goods and services, improve the efficiency of the supply chain, and enhance the overall customer experience.

Customer relationship management (CRM): Customer Relationship Management (CRM) is a strategy that organizations use to manage their interactions with customers and potential customers. The goal of CRM is to create and maintain strong, lasting relationships with customers by understanding their needs and behaviors and by delivering the products, services, and experiences that they value. CRM is typically achieved through the use of software and technology. CRM systems can collect and store data about customers, including demographic information, purchase history, and interaction history with the organization. This information can be used to inform business decisions, such as which products to develop or which customers to target with marketing campaigns.